Executive Summary

Operations and programme leader who helps organisations find the 3–5 places AI genuinely improves their operations — and builds the SOPs and systems that make those improvements stick. Core pattern: enter undefined or broken situations, diagnose the root problem, design a system that outlives the assignment, transfer the knowledge. Education stack behind both tracks: IIM Bangalore EGMP (2024-25) · Anthropic AI Fluency · Lean Six Sigma Expert (Anexas Europe) · GenAI Strategy (IIMB) · Business Analytics (IIT Kharagpur) · Design Thinking (IIT Bombay). Twenty years applying the same discipline across greenfield fighter aircraft integration with French OEM teams, crisis workforce management during COVID-19, supply chain forecasting, and process documentation — each under zero tolerance for failure. 25+ operational systems built, documented, transferred — the longest one absorbed into an enterprise ERP serving 10,000+ users seven years later.

Greenfield Operations

Stood up complete operational sections from zero — built documentation, trained teams, established accountability systems. Sections passed statutory audits clean on first attempt.

Process Architecture

25+ operational systems designed and deployed across postings. Systems built for 5-10 year lifecycles — one system's logic was absorbed into an ERP rollout serving 10,000+ users.

Zero-Failure Accountability

Personal financial liability for ₹200Cr+ equipment portfolios. Zero audit discrepancies across all section head tenures. Zero safety incidents. Zero mission downtime.

Military-to-Corporate Value Translation

Section Head, Ground Equipment
→
Operations Setup Lead / Facility Manager
PA to Senior Leadership (CO / AOC)
→
Chief of Staff / Executive Operations Manager
Technical Control Room Management
→
Operations Command Centre Leadership
Multi-Base Resource Coordination
→
Multi-Site Programme Management
International OEM Integration (Dassault, Safran)
→
Cross-Cultural Stakeholder & Vendor Management

Impact Stories

Operational outcomes with measurable results — each following the same pattern: diagnose, build, prove, transfer

Rafale Ground Equipment Section — Built from Zero

2021-22

Air Force Station Hasimara. India's newly inducted Rafale fighter aircraft needed a complete Ground Equipment Section. No Indian operational precedent existed. French OEM teams (Dassault Aviation, Safran) were on-site for knowledge transfer.

Established the entire section from zero — built inventory accountability systems, maintenance protocols, documentation standards, and a team qualification framework for ₹200Cr+ equipment. Designed the Strategic Deployment System coordinating ground equipment across 3 operational bases. Simultaneously managed French OEM coordination and Indian-standard documentation.

100% operational readiness within 18 months. Zero audit discrepancies on first statutory audit. Zero safety incidents. 40% improvement in equipment utilisation across 3 bases. Team trained to operate independently — zero dependency on the assignment.
Greenfield Setup ₹200Cr+ Accountability OEM Coordination Multi-Base Operations

COVID-19 Crisis Operations — Station-Wide Accountability from Scratch

2020

Air Force Station Palam. COVID lockdown. No digital tracking existed for station-wide manpower accountability. 500+ personnel dispersed across units. Simultaneously responsible for four departments' operational continuity.

Diagnosed the accountability gap: no system existed to track personnel across dispersed units in real time. Designed and built an attendance and accountability system providing real-time personnel status visibility across all station units — iterating in rapid build-test-deploy cycles — logic designed one day, live the next. Managed documentation, equipment readiness, and compliance for four departments simultaneously.

Zero mission downtime across the entire COVID operational period. System adopted as station standard. Daily utilisation by Chief Engineering Officer. Adapted for post-COVID operational efficiency.
Crisis Management 500+ Personnel 4 Departments System Design

Mail Follow-up System — Logic Absorbed into Enterprise ERP

2015

Serving as PA to Air Officer Commanding. Correspondence tracking across the unit was manual — letters lost, follow-ups missed, no aging visibility. Accountability gaps affected operational decisions.

Built a digital correspondence and task tracking system with automated aging alerts. Designed it for 100+ officers across the organisation. Documented the system so it could operate without its creator.

System logic absorbed into IAF E-Office ERP rollout in 2022 — now serving 10,000+ users organisation-wide. 7-year lifecycle from individual initiative to enterprise adoption. Demonstrates sustainable system design.
Process Automation 10,000+ Users (ERP) 7-Year Lifecycle Knowledge Transfer

Supply Chain Intelligence — Eliminated Intuition-Based Ordering

2019

GSE/GHE sections operating on gut-feel for spares and fuel forecasting. Reactive ordering, frequent stockouts, budget unpredictability.

Designed a consumption calculator incorporating usage patterns, seasonal variation, and demand forecasting logic. Covered 50+ equipment types. Built predictive models that replaced intuition-based procurement.

70% reduction in stockouts across all units. Model approved and monitored directly by Chief Engineering Officer. Implemented as standard across all GSE/GHE sections.
Supply Chain Predictive Analytics 70% Stockout Reduction

VIP Operations Support — Air India One

2017-21

Additional responsibility beyond primary posting — ground equipment maintenance for VVIP (Prime Ministerial and Presidential) aircraft unit at Palam. Equipment failure = flight delay at the highest level of national operations.

Built daily equipment consumption and monitoring system for critical ground support assets. Managed as additional responsibility, demonstrating operational depth beyond assigned mandate.

Zero downtime on VVIP flight support equipment throughout entire tenure. Continuous operational readiness under highest accountability standards.
VVIP Operations Zero Downtime High-Stakes Accountability
25+
Systems Built & Deployed
100%
Organisation-Wide Adoption
7+ Years
Longest System Lifecycle
Zero
Failures Across All Systems

Professional Experience

20 years of progressive operational leadership

2024-25

Executive General Management Programme (EGMP)

IIM Bangalore — Batch 68
  • Deliberate post-service investment in executive business education to bridge operational expertise with corporate strategy frameworks
  • Grade A in Managerial Economics, Corporate Finance, Information Systems Management, Business Law
  • Completed Lean Six Sigma Expert and Green Belt certifications (Anexas Europe)
  • Built AI fluency: GenAI Strategy (IIMB), AI Fluency Framework (Anthropic), Applied Vibe Coding (IIT Madras)
2021-22

Senior Operations Manager — Rafale Ground Equipment Integration

Indian Air Force — Hasimara, West Bengal
  • Greenfield setup of complete ground equipment section for Rafale fighter aircraft — direct OEM coordination with Dassault Aviation and Safran
  • ₹200Cr+ equipment portfolio under personal accountability — zero discrepancies, zero safety incidents
  • Strategic Deployment System across 3 bases — 40% utilisation improvement
  • 100% operational readiness within 18-month mandate
2017-21

Operations Manager — VIP Programmes & Crisis Operations

Indian Air Force — Air Force Station Palam, New Delhi
  • VVIP aircraft (Air India One) ground equipment support — zero downtime on Presidential and Prime Ministerial flight support
  • COVID-19 crisis operations: station-wide personnel accountability system for 500+ strength, four departments managed simultaneously
  • Supply chain transformation: consumption calculator reducing stockouts by 70%
  • ASV Compendium published on IAF website — reduced equipment downtime caused by documentation gaps
2008-17

Chief of Staff Functions & Progressive Leadership

Indian Air Force — Multiple Strategic Postings (Chandigarh, Sulur, New Delhi)
  • PA to Commanding Officer (Chandigarh), Chief Engineering Officer (Sulur), Air Officer Commanding (Sulur, AFRO New Delhi) — equivalent of Chief of Staff at unit and regional level
  • Built Mail Follow-up System — logic absorbed into IAF E-Office ERP (10,000+ users)
  • PA Compendium reduced successor onboarding time by 60%
  • Completed MCA and B.Sc. IT while maintaining full-time service excellence
2002-08

Technical Systems Specialist

Indian Air Force — Foundation Years
  • Ranked 1st among 2,000 trainees — Merit Certificate for Best in Ground Service Training
  • Technical foundation in aviation engineering, mechanical systems, and ground equipment operations
  • Progressive advancement through merit from ground-level technician to specialist roles

Core Competencies

Validated across 20 years of high-stakes operations

Operations & Programme Delivery

Greenfield Operations Setup Expert
Programme Management Expert
Process Transformation Expert
Supply Chain Optimisation Expert
Quality Management (Lean Six Sigma) Expert
Business Continuity & Crisis Ops Expert

Leadership & Stakeholder Management

Cross-Functional Team Leadership Expert
OEM / Vendor Coordination Expert
Knowledge Transfer & Documentation Expert
Change Management Advanced
Stakeholder Management Expert
Audit & Compliance Management Expert

Technical & Analytical

Lean Six Sigma (DMAIC, SPC, Control Charts) Expert
Advanced Excel (VBA, Power Query, Macros) Expert
ERP Logic & Workflow Design Advanced
KPI Dashboards & Reporting Expert
AI Tools for Operational Analysis Advanced

Domain Expertise

Aerospace Ground Systems Expert
Defence Procurement Standards Expert
French/US OEM Coordination Advanced
Regulated Industry Compliance Expert
Asset Lifecycle Management Expert

Education & Professional Development

Continuous investment — from technical foundation to executive leadership

Indian Institute of Management, Bangalore

Executive General Management Programme (EGMP)

Batch 68 — March 2024 to January 2025

Grade A: Managerial Economics, Corporate Finance, Information Systems Management, Business Law

Focus: Strategy, Operations Management, Financial Modelling, Change Management

Punjab Technical University

Master of Computer Applications (MCA)

2011-2013 — 73%

Completed while serving full-time at challenging operational posting

Punjab Technical University

B.Sc. Information Technology

2006-2008 — 70%

Completed concurrently with full-time military service

Workshop Training Institute (WTI) Tambaram — Indian Air Force

Diploma in Mechanical Engineering

2003-2004

Ranked 1st among 2,000 trainees — Merit Certificate

Professional Certifications

Process Excellence

  • Lean Six Sigma Expert (Anexas Europe, 2025)
  • Green Belt Certification (2025)
  • 5S Training (2025)
  • 7 QC Tools (2025)
  • Failure Analysis (2025)

Strategy & Management

  • Business Negotiations — IIFT (2024)
  • Design Thinking — IIT Bombay (2023)
  • Financial Accounting — IIMB/SWAYAM (83.9%)
  • Project Management — IIT Roorkee (2026)
  • Supply Chain Analytics — IIT Kharagpur (2026)

AI & Digital

  • AI Fluency Framework — Anthropic (2025)
  • GenAI Strategy — IIMB Drishti (2024)
  • Applied Vibe Coding — IIT Madras (2026)
  • Business Analytics — IIT Kharagpur (2024)

Professional Direction

Where operational precision meets strategic impact

Alongside the job pipeline, an active consulting practice: helping Indian businesses (₹5Cr–₹200Cr) and international SMEs (US / UK / Singapore / UAE / Australia, 11–200 employees) identify the 3–5 places AI genuinely improves their operations — and building the systems and SOPs that make those improvements stick. IIM Bangalore EGMP · Anthropic AI Fluency · Lean Six Sigma Expert.
Read the AI-for-Operations framework →
20 years of building zero-failure systems in aerospace and defence. An IIM Bangalore executive programme to bridge operational expertise with corporate strategy. Lean Six Sigma Expert certification to formalise the quality methodology. The investment phase is complete. The operational proof is documented. The next chapter applies this combination — greenfield setup, process transformation, or programme leadership — in environments where precision is non-negotiable and accountability is personal.

Strongest Fit

  • AI-for-Operations advisory engagements — Indian SME (₹5–50Cr) and international SME (11–200 employees) seeking practical AI integration in operations
  • Operations Setup Lead — greenfield or turnaround mandate with independent unit ownership
  • Senior Programme Manager — complex, multi-stakeholder delivery with build-and-run model
  • Process Excellence / Quality Head — Lean Six Sigma driven transformation
  • Executive Operations Manager — reporting to Country Head / MD with clear mandate

Industries Where Background Translates Directly

  • Manufacturing — asset management, supply chain, quality systems
  • Regulated industries — compliance, quality, and documentation rigour
  • GCC and shared services operations — structured processes, global standards
  • International SMEs (US / UK / Singapore / UAE / Australia, 11–200 employees) — AI integration with documented SOPs
  • Aerospace and defence manufacturing — zero translation needed

Differentiator

20 years of zero-failure proof, not zero-failure theory. Every system built, tested, and adopted under real operational pressure.

Working Style

Give a clear mandate and operational independence. Results are documented, transferable, and built to outlive the assignment.

Location

Based in Bengaluru, Karnataka. Open to hybrid and on-site roles.

Published Work

Practitioner frameworks for Indian SME founders and operations leaders

Where AI Actually Helps a ₹10Cr Indian SME (and Where It Doesn’t)

A 5-decision framework for Indian SME founders on where to start with AI — and where it wastes time and money. Covers repetition vs. judgment problems, documentation prerequisites, founder bottlenecks, and the five use-cases with proven ROI.

IIMB EGMP  ·  Anthropic AI Fluency  ·  Lean Six Sigma Expert  ·  May 2026

Read the framework →